Frequently Asked Questions
What is your Privacy Policy?
The Picturoo is committed to protecting the privacy of its members and customers.
Please review our
Privacy Statement for further details.
What are the Computer / Web Browser requirements?
Picturoo.com uses the latest web-based technologies to enhance the usability experience.
Generally, Picturoo.com requires a PC or MAC computer running MS Internet Explorer 6 or 7, Safari 3, or Firefox 2 Web Browser.
The website may also function with other web browsers on other platforms. Cookies must be enabled.
If you find compatibility problems with using the picturoo.com website, please upgrade your web browser to the latest version.
What are the requirements of photo image files that are uploaded?
Picturoo.com currently accepts JPEG (.jpg) files only.
This is the typical file type generated by digital cameras.
Other file types will not be accepted by our system.
The minimum requirement for images is at least 1 mega-pixel resolution, for a decent photo card result.
However, if you intend to crop the photo (i.e. for the purposes of zooming in on a face), you should consider at least 2 mega-pixels or better for decent results.
Zooming in on a 1 mega-pixel image will likely produce a grainy image.
Keep in mind that the larger the mega-pixels, the longer it takes to upload the photo.
What can I do to achieve better photo card results?
Generally, it is best to use brighter photos.
Photos taken outdoors under sunlight work best.
Darker photos will tend to look extra dark in contrast to vibrant colors of some of our design templates. Color and brightness adjustments should be done prior to uploading the photo.
Cards generally look better if you zoom in on faces, attempting to maximize the size of the subject(s) face(s).
Keep in mind that the cards are the size of credit cards, so smaller subjects will seem extra small on the actual printed photo card.
Picturoo.com website allows you to easily zoom in on subjects as necessary.
How durable are the Photo Cards?
Picturoo photo cards are about the same quality of a standard credit card.
Much more durable than photo paper prints, Picturoo cards are long lasting, scratch resistant and water resistant.
What are the dimensions of the Photo Card?
Picturoo photo cards are the same dimensions of a standard sized credit card.
The dimensions: 3.375" x 2.125" (85.6 mm x 54 mm).
Thickness: .03 inches.
Can I put a message on the back of the card?
Not at this time.
I have a Coupon, how do I use it?
At the bottom of your shopping cart, after you login, there is a section entitled "Redeem a discount coupon" Enter your coupon code in the provided box.
What is the return policy?
If you received a defective product or if you are not completely satisfied with your photo card.
Simply return it to the given return address from the shipping envelope.
You will receive a store credit towards your next purchase.
How can I recorder more cards?
All card projects that you create are available in your "My Projects" area of the website. This is accessible from the menu bar that goes across most pages.
From there you can select any previously created project and add it to your shopping cart.
Do you have quantity discounts?
Yes.
For more information about our pricing, please visit our
Pricing page.
